Forum Discussion

Hoelder's avatar
Hoelder
Occasional Contributor
2 years ago

Error when using 1Password in the browser: "Your session has expired."

Since today, there is a strange problem with the 1Password extension in Edge: When I open a website or click on the tab of an open website, the 1Password sign-in webpage (https://my.1password.com/sig...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

kipling

I understand that it can be difficult to send in a console log and I'm sorry that you're also seeing the issue. So that I can determine if you're affected by the known issue that I mentioned earlier, can you tell me the following:

  1. Is two-factor authentication enabled for your 1Password account? If it it then are you using Duo or Okta or just another authenticator app?
  2. Do you have the desktop app installed?
  3. In the "Security" section of the extension's settings, do you have "Automatically lock 1Password" toggled off?

I look forward to hearing from you.

-Dave