Forum Discussion

Hoelder's avatar
Hoelder
Occasional Contributor
2 years ago

Error when using 1Password in the browser: "Your session has expired."

Since today, there is a strange problem with the 1Password extension in Edge: When I open a website or click on the tab of an open website, the 1Password sign-in webpage (https://my.1password.com/sig...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

phillipc and computerdude1032

I'm sorry for the ongoing frustration that the issue is causing, our development team is actively working to resolve the issue and I've let them know the impact that the issue is causing to you and your business and family. For the time being, so that I can confirm that you're both affected by the same issue being discussed in this thread, can you please tell me the following:

  1. Is two-factor authentication enabled for your 1Password account? If it it then are you using Duo or Okta or just another authenticator app?
  2. Do you have the desktop app installed?
  3. In the "Security" section of the extension's settings, do you have "Automatically lock 1Password" toggled off?

I look forward to hearing from you.

-Dave