Forum Discussion

Hoelder's avatar
Hoelder
Occasional Contributor
2 years ago

Error when using 1Password in the browser: "Your session has expired."

Since today, there is a strange problem with the 1Password extension in Edge: When I open a website or click on the tab of an open website, the 1Password sign-in webpage (https://my.1password.com/sig...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

computerdude1032

Thank you for the detailed reply. The team is aware that the issue is affected a number of customers and they're actively working on a fix. I'm sorry again for the frustration.

Can you try the following as a temporary workaround:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser and click Settings.
  3. Turn off "Integrate this extension with the 1Password desktop app".
  4. Click on Security.
  5. Make sure that "Automatically lock 1Password" is turned on.
  6. Close and then reopen your browser.

Let me know if you still see a new tab open with the message "Your session has expired" with these specific settings.

-Dave