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Anonymous's avatar
Anonymous
4 years ago

Every time I try to use 1Password7 on my new Mac a pop-up appears asking me to subscribe or try out

Every time I try to use 1Password7 on my new Mac a pop-up appears asking me to subscribe or try out? I'm confused as I have a licence already. I can't even get rid of the pop-up to get into the prefe...
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rudy's avatar
rudy
Icon for 1Password Team rank1Password Team
4 years ago

@SamHinks,

A couple questions to help inform the answer here...

  1. Do you have a license for 1Password 7?
  2. Did you install from the Mac App Store?

If the answer to both is yes, then you will need to install directly from our website as standalone licenses are not compatible with the Mac App Store version.

If the answer to question 1 is no then the only path forward is to subscribe, we stopped selling licenses for 1Password 7 back in June.