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Forum Discussion
Exchange Admin Center (EAC): "Your request couldn't be completed. Please try again in a few minutes"
When accessing the Exchange Administration Center, a error pops up saying "error
Your request couldn't be completed. Please try again in a few minutes." with a 500 error, I googled the error a came up with a report of a user (Scott Townsend) disabling the 1password extension and no longer getting the error pop up
I gave this a try and am no longer getting the error, could this be investigated by 1password? I see that it tries to make a request with the following url structure: https://domain.com/ecp/DDI/DDIService.svc/GetObject?ActivityCorrelationID=123&workflow=GetForSDO&schema=ViewUserMailboxDetails&msExchEcpCanary=abc123 and gets a error 500 as response
1Password Version: Not Provided
Extension Version: 2.23.3
OS Version: Windows 11
Browser: Firefox 115.11.0esr (64-bits)
- 1P_Dave
Moderator
Hello MatiasLGonzalez! 👋
I'm sorry that you're unable to access the Exchange Admin Center (EAC) when using 1Password in the browser. Our development team is aware of this issue and an internal work item is open to investigate this further.
For the time being, until a fix is available, the best workaround is to turn 1Password in the browser off on the page in question:
- Right-click anywhere on the web page.
- Select "1Password - Password Manager", then choose "Hide on this page".
This will prevent the 1Password extension from working on that page until the next time that you restart your browser. I know that this isn't the best workaround but I hope that it helps for now. 🙂
-Dave
ref: dev/core/core#27855
Confirming this is an issue. This has been happening to us for months and never could figure it out! Are there any updates to getting this fixed?
My environment:
Exchange Version: Exchange 2019 CU13 Apr24HU
Build Number: 15.02.1258.034
Microsoft Edge: Version 127.0.2651.15
1Password Extension: 2.25.1
Josh_Davila1Password Team
Hey bhalseyaif,
I'm sorry to hear you've been running into this issue for that last few months. I appreciate your patience while our developer's investigate further.
To help keep everything in the same thread, I'll reply over to the email you sent over to us now and we'll continue our conversation there. 😄
Josh
1Password isn't the only product affected by this issue. LastPass is also affected. I'm on Exchange 2019 CU14. It may be the April Hotfix Update that has caused it, I'm not sure.
