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Former Member's avatar
Former Member
3 years ago

Expired personal 1Password account makes it difficult for me to use work 1Password account.

I used to have a personal 1Password account, but I migrated to KeepassX and did not renew it.

I removed my personal account from my 1Password Chrome plugin settings under "Accounts & Vaults", it only lists our work team account.

For some reason, when my coworkers log in to our team 1Password they get URLs in their browser bar of the form "https://my.1password.com/vaults/all/allitems/blahblahblah", even though our company URL is https://team-lautus.1password.com/. They can send each other these links and then whoever has access to the relevant company Vaults can read them.

When I try and follow the link, the web page I am sent to offers to log me in to my defunct personal 1Password account. I do have the option, below, to log in to a different account (my work account), but when I follow that trail, it seems that the redirect chain loses the ID of the specific entry I am trying to go to. So I can't see the entry they are trying to refer me to.

I am trying to get to the bottom of why my coworkers seemingly use our team account via https://my.1password.com, but in the meantime, how do I make 1Password stop offering me my dead account as default to log into?

1Password Version: Not Provided
Extension Version: Not Provided
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Browser:_ Not Provided

browser extension

3 Replies

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    Thanks @pjnagel

    Someone form the team will be with you as soon as possible.

    ref: PBU-68232-625

  • Former Member's avatar
    Former Member
    3 years ago

    1P_Tommy I am not using the desktop app, if such a thing even exists on Ubuntu.

    I emailed support as you suggested.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @pjnagel

    My only thought is maybe you're still signed into the desktop app assuming you're using it? You mentioned you've signed out of Chrome. This might need some love from the team via support+forum@1password.com to locate the trouble. If you've checked and you're not using the desktop client you might want to reach out to use via the address above. It might require us to access account details and we do not have access to those in the community.