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Former Member's avatar
Former Member
4 years ago

Extension no longer unlocking in browser with Desktop App Unlocked

Hello, My browser extension no longer unlocks automatically when my desktop application is already unlocked. It had been working with no issues, but stopped in the last day or so. Wasn't sure wha...
browser extension
ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
4 years ago

@wbwhaley

It definitely sounds like something is not right with 1Password in Brave. I'd like to ask you to grab a diagnostics report from your PC and send it to us at support+x@1password.com. Be sure to link this discussion. A member from our Extensions team will have a look and let you know what we find.

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no longer unlocking in browser with Desktop App Unlocked","id":"message:61734","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:61734","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:61734"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:61734"},"body@stripHtml({\"truncateLength\":200})":" Hello, \n\n My browser extension no longer unlocks automatically when my desktop application is already unlocked. It had been working with no issues, but stopped in the last day or so. Wasn't sure wha...","body@stringLength":"620","rawBody":"

Hello,

\n\n

My browser extension no longer unlocks automatically when my desktop application is already unlocked. It had been working with no issues, but stopped in the last day or so. Wasn't sure what may have changed. I'm running Windows 10 Pro and using Brave. I removed and re-installed the extension with no change. I have gotten spoiled with it working the last few months and miss it now that it has stopped. :'( Any suggestions appreciated.

\n\n

Thanks!

\n\n
\n\n

1Password Version: 7.7.810
\nExtension Version: 2.0.5
\nOS Version: Windows 10 Pro - 21H1

\n","kudosSumWeight":0,"postTime":"2021-08-17T17:24:07.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:61734_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":59},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hello,

\n\n

My browser extension no longer unlocks automatically when my desktop application is already unlocked. It had been working with no issues, but stopped in the last day or so. Wasn't sure what may have changed. I'm running Windows 10 Pro and using Brave. I removed and re-installed the extension with no change. I have gotten spoiled with it working the last few months and miss it now that it has stopped. :'( Any suggestions appreciated.

\n\n

Thanks!

\n\n
\n\n

1Password Version: 7.7.810
\nExtension Version: 2.0.5
\nOS Version: Windows 10 Pro - 21H1

"},"Conversation:conversation:61734":{"__typename":"Conversation","id":"conversation:61734","solved":false,"topic":{"__ref":"ForumTopicMessage:message:61734"},"lastPostingActivityTime":"2021-08-18T11:42:56.000-07:00","lastPostTime":"2021-08-18T11:42:56.000-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:61734":{"__typename":"ModerationData","id":"moderation_data:61734","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:61734_1":{"__typename":"Revision","id":"revision:61734_1","lastEditTime":"2021-08-17T17:24:07.000-07:00"},"ForumReplyMessage:message:61740":{"__typename":"ForumReplyMessage","id":"message:61740","conversation":{"__ref":"Conversation:conversation:61734"},"author":{"__ref":"User:user:16894"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:61734/message:61740","revisionNum":1,"uid":61740,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Extension no longer unlocking in browser with Desktop App Unlocked","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:61740"},"parent":{"__ref":"ForumTopicMessage:message:61734"},"body":"

@wbwhaley

\n\n

It definitely sounds like something is not right with 1Password in Brave. I'd like to ask you to grab a diagnostics report from your PC and send it to us at support+x@1password.com. Be sure to link this discussion. A member from our Extensions team will have a look and let you know what we find.

","body@stringLength":"494","rawBody":"

@wbwhaley

\n\n

It definitely sounds like something is not right with 1Password in Brave. I'd like to ask you to grab a diagnostics report from your PC and send it to us at support+x@1password.com. Be sure to link this discussion. A member from our Extensions team will have a look and let you know what we find.

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