Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Extension not working in FireFox on 1 computer but works on another
Experiencing a very odd problem here. Both a colleague and I use 1Password (2 separate accounts) on two separate Windows 10 computers (she's at another office) running the SAME version of Firefox (94.0.1 64-bit) and the SAME version of the 1Password extension (2.1.4). However, when she tries to log in through the extension, after she enters her password and presses Enter, nothing happens. Pressing enter or clicking the right-arrow next to the password field does not respond at all.
We've tried 1. restarting the computer, 2. removing and reinstalling the the 1Password extension, 3. refreshing Firefox, 4. reinstalling Firefox (plus another restart of the computer), and nothing fixes the issue. I have no issue at all logging in at all through the extension on my computer. So very, very strange.
The only way she's able to get the extension to work is signing in through my.1password.com, so at least she's able to use it, but something very strange is still going on. Is anyone else experiencing this?
1Password Version: n/a
Extension Version: 2.1.4
OS Version: Windows 10
15 Replies
@"jack.platten" @ag_yaron I replied to the email just now, but I wanted to update the public thread as well. It turns out that I was mistaken in my OP. Both I and my coworker are actually experiencing the bug exactly as described. I thought the Enter key wasn't working on her computer, but that's apparently because she or I had clicked on the arrow first, which took the focus off the password field (and the Enter key only works when the focus is in the password field). And I must not have been trying the arrow key on my computer, because I see now that clicking the arrow doesn't work on my computer either. Sorry for the confusion!
@"jack.platten" Thank you. But actually (in light of your response to @Oldmanbob), as mentioned in my OP, pressing the Enter key on the keyboard doesn't work either. So it's actually both arrow button (on 1Password extension UI) AND the Enter key (on keyboard) that aren't working. Again, doing either doesn't generate any error dialogues - they simply appear to do nothing.
Jack_P_1P1Password Team
Hi @usagora:
I've located your email in our system and we'll be in touch after we've taken a look at it. Thanks!
@Oldmanbob:
Just to confirm, are you able to press Enter to log in? As I mentioned, we're currently investigating a bug where the arrow button doesn't respond, but pressing Enter on your keyboard should work.
Jack
ref: ZPJ-41181-788
