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Former Member
4 years ago

Extension not working in FireFox on 1 computer but works on another

Experiencing a very odd problem here. Both a colleague and I use 1Password (2 separate accounts) on two separate Windows 10 computers (she's at another office) running the SAME version of Firefox (94.0.1 64-bit) and the SAME version of the 1Password extension (2.1.4). However, when she tries to log in through the extension, after she enters her password and presses Enter, nothing happens. Pressing enter or clicking the right-arrow next to the password field does not respond at all.

We've tried 1. restarting the computer, 2. removing and reinstalling the the 1Password extension, 3. refreshing Firefox, 4. reinstalling Firefox (plus another restart of the computer), and nothing fixes the issue. I have no issue at all logging in at all through the extension on my computer. So very, very strange.

The only way she's able to get the extension to work is signing in through my.1password.com, so at least she's able to use it, but something very strange is still going on. Is anyone else experiencing this?


1Password Version: n/a
Extension Version: 2.1.4
OS Version: Windows 10

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