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vesans's avatar
vesans
New Contributor
2 years ago

Face ID disappeared

I have been 1Password user for mor than ten years and the app has been great so far. I open the app almost every day and for some time and I have opened it by face ID. But yesterday that option had d...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello vesans! 👋

I'm sorry that you're having trouble unlocking 1Password. I understand that you're being prompted to enter your account password rather than being able to use Face ID. Face ID can expire for a variety of reasons and, when that happens, you'll need to enter your account password in order to enable Face ID for 1Password.

Do you have any devices that are still signed in to your 1Password account? If you do, search for a 1Password Account item, if you see such an item it might contain your account password.

If that doesn't work, we have an article with some tips for remembering your password:

If you forgot your password or you can't unlock 1Password

Let me know if you're still unable to access 1Password after trying these steps.

-Dave