Forum Discussion

vesans's avatar
vesans
New Contributor
2 years ago

Face ID disappeared

I have been 1Password user for mor than ten years and the app has been great so far. I open the app almost every day and for some time and I have opened it by face ID. But yesterday that option had d...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

drohr

Thank you for reaching out. Face ID can expire for a variety of reasons on iOS/iPadOS and when it does the secret that is used to unlock your 1Password account is cleared from the Secure Enclave. You'll then need to enter your account password into 1Password so that a new secret is saved in the Secure Enclave and the Face ID feature is re-enabled.

If the screen in your screenshot is from the 1Password for iOS app that you downloaded from the App Store here then it's normal to have to enter your account password from time to time.

kvozel

Hummmm. I had the same issuer yesterday. Seemed to have magically gone away.

I'm glad that you're now able to unlock 1Password. Let me know if you have any other questions.

-Dave