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Forum Discussion
Face ID is not working. [Should now be fixed in 1Password 8.10.0-52 update]
Face ID is not working in beta. Is ETH is a keychain issue bc I can seem to get it to work after doing the Face ID set up & reinstall & deauthorized the app
1P_Ben
1Password Team
1Password TeamI'm sorry to hear about the trouble. I have not been able to reproduce this issue. Face ID is working reliably / as expected for me. Could you please try something for me? In the 1Password 8 for iOS app please try opening the menu in the upper left-hand corner > Settings > Security. Turn Face ID off, and then back on. Then re-launch the app. After unlocking with your account password does Face ID work on subsequent attempts?
If it still isn't working please note the time where you expected Face ID to appear and it did not, then generate a diagnostic report. Settings > Help > Send Diagnostics. Change the address the diagnostics are being sent to: support+forum@1password.com. Include a link to your forum comment in the email: https://1password.community/discussion/comment/645679/#Comment_645679
When you send the message you should get an auto-reply from BitBot with a support ID. Please post that ID here.
Ben
