Forum Discussion

Former Member's avatar
Former Member
3 years ago

Face ID is not working. [Should now be fixed in 1Password 8.10.0-52 update]

Face ID is not working in beta. Is ETH is a keychain issue bc I can seem to get it to work after doing the Face ID set up & reinstall & deauthorized the app
ios
Former Member's avatar
Former Member
3 years ago

Hi, I have the same problem. I updated my 1Password 8 on my iPhone 11 (running iOS 15.6.1) and now every time it locks, I need to enter the master password and the Face ID doesn't work. Like this, it's unusable. It doesn't make sense. Obviously I have set up Face ID on the iPhone and activated it on the 1Password app, and I have tried to delete the app and reinstall it (then the first time it asks me if I want to use Face ID and I say yes). However, Face ID still doesn't work...

I tried to send the diagnosis as indicated above, but it says that I need to set up a mail app on my device (however, I have GMail as the default email app already). I don't know what to do...

Nothing works... come on... 1Password is my favourite app ever... but like this it's unusable...

Please fix this.

Thanks
Daniel