Forum Discussion

Former Member's avatar
Former Member
4 years ago

Face ID Not Working [Fixed. Please see the approved answer for details.]

https://1password.community/discussion/comment/676599/#Comment_676599 . I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot...
ios
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @kyswisher:

Thanks for letting us know, I was able to locate your message, so we'll take a look and be in touch soon.

ref: JNH-22955-294

notMyUserName:

To confirm, are you having trouble with Face ID with 1Password 7 or 1Password 8? We're investigating an issue with 1Password 8, but that doesn't affect 1Password 7. Let me know, and I can take a closer look.

@sloerte:

Thanks for sharing some more specifics. Can you please follow the steps I shared above to send a diagnostics report mentioning your username here on the community in the email?

Jack