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Forum Discussion
Face ID Not Working [Fixed. Please see the approved answer for details.]
https://1password.community/discussion/comment/676599/#Comment_676599
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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot...
Hi Jack_P_1P
I'm having the same issue as most others here. 1pass 8 fails to open with Face ID. Instead I get the prompt: "you need to enter your account pass before you can use Face ID." I've reset Face ID, shut down the phone, deleted and reinstalled 1pass. Face ID works as it should in other apps. Running 15.6.1 and your latest version.
I sent in a diagnostic report on 8/25 and never heard back just an autoreply. I followed your instructions except for adding my username here since I didn't actually post to this thread.
In addition I'm having difficulty with password autofill. I can't get the app to insert credentials either on safari or apps. I followed the various instructions on your site and the problem remains. I hadn't had these two issues using 7. Please review my email. Without these two functions working I'm avoiding the app as much as I can. It's been frustrating.
