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Former Member's avatar
Former Member
4 years ago

Face ID Not Working [Fixed. Please see the approved answer for details.]

https://1password.community/discussion/comment/676599/#Comment_676599 . I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot...
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Former Member's avatar
Former Member
4 years ago

Having the same issue, that is when I log into my 1Password8 app using biometric ID it seemingly authenticates and then 1Password8 gives me the message ‘You need to enter your account password before you can use Face ID.’. Started right after I reset my iPhone settings under “Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings”. Restarting my phone, resetting Face ID and reinstalling the app do not seem to fix it.