Forum Discussion

Former Member's avatar
Former Member
4 years ago

Face ID Not Working [Fixed. Please see the approved answer for details.]

https://1password.community/discussion/comment/676599/#Comment_676599 . I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot...
ios
Former Member's avatar
Former Member
4 years ago

Hoping to get some assistance after updating to iOS 16. Currently when I try to access the 1Password app the Face ID always fails and says I need to enter my password before using face ID. However, no matter how many times I try it continues to give the same error.

What I've attempted:

  1. Reset All Phone Settings
  2. Reset Face ID
  3. Turn off Face ID in the App, reboot App and turn back on
  4. Turn off Face ID in the App, delete App, re download and turn back on

Nothing so far has fixed this and it has become very annoying to have to enter the password instead of the convenience of Face ID for every login. Any suggestions on how to resolve this?

1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: iOS 16.0
Browser:_ Not Provided