Face ID Not Working [Fixed. Please see the approved answer for details.]

Hi folks! Thank you for your feedback here, and for letting us know the impact of this issue for you.

We have some news: there are substantial improvements to FaceID coming, as part of a major update to 1Password - which is arriving soon.

While this update contains a lot of improvements, our developers have been giving extra attention to the iOS experience.

In addition to many improvements to FaceID unlock, the update will also include:

• search within a list of items
• default vault for saving
• PIN unlock
• Better VoiceOver support
• offline indicator for when you don't have network connectivity
• advanced domain / subdomain matching
• ability to turn off auto-submit for Universal Autofill

And quite a bit more. The full details are covered in our latest blog post.

We know that this FaceID issue has been a high-impact one and are looking forward to sharing this update with you. Thank you again for your patience, and there will be more to come soon!