Face ID Not Working [Fixed. Please see the approved answer for details.]

I have this issue too. On iOS 1Password 8 (iOS 15.6.1)

Thanks, @ich! We'll take a look and pass the details along to the dev team. We'll be in touch with you as soon as possible.

ref: NPX-13148-616

ag_mike_d there you go [#NPX-13148-616]

Hello @ich,

I'm sorry to hear you are also experiencing this issue with FaceID when using autofill, but appreciate you reporting this to us.

Can provide us with a diagnostics report attached to an email message addressed to support+forum@1password.com? Please do not post these details here.

Could you also provide a link to this thread, https://1password.community/discussion/comment/653209/#Comment_653209 and your forum handle, ich. Once you receive our BitBot reply with the Support ID (example: [ABC-12345-678]), Please let us know that number. Thank you!

I have the same issue… and yes it only happens if I use autofill

Hey @shadowplayer / @achernart / @jason_k:

Thanks for following up. As I mentioned, we're continuing to investigate, and hopefully we should know more soon.

Jack

ref: dev/core/core#15937

Also—I only seem to have this issue with V8 on my iPhone, my iPad Pro with Face ID doesn’t seem to have the same failures. Just thought I’d note that too. Thanks

One other interesting detail…it fails and requires the mastery password. But if I wait a few minutes and then come back to the app it sometimes works with Face ID again. Very inconsistent

One other note is that I thought I see this mostly when doing auto fill in safari, but today I got it a number of times when just opening. 1Password. Also, it shows a a successful Face ID with the check mark…but then 1Password won’t open and requests the Master Password.

I've sent the report also.
[#JQB-34957-145]