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BurningOutside's avatar
BurningOutside
Occasional Contributor
1 year ago

Family Organizer & Recovery Code

I am the sole Family Organizer on my account and looking into how best to ensure family is able to recover access to 1Password and I'm currently at a loss.  I'm trying to solve for two problems here:...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 year ago

BurningOutside 

Thank you for the reply. The behaviour that you're seeing isn't right, after you enter your recovery code you should see a message saying that a six-digit verification code was sent to the email address associated with your 1Password account: 

So that the team and I can investigate this further, please send an email to support@1Password.com and include a link to this thread. Once you receive the auto-reply, please post the Support ID here and I'll be able to locate your message and take a look. 

-Dave

BurningOutside's avatar
BurningOutside
Occasional Contributor
1 year ago

Awesome, thanks 1P_Dave !

Support ticket: RTG-42336-271

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 year ago

    BurningOutside 

    Thank you for posting the Support ID! I see that my colleague has sent you a reply over email, please continue the conversation there. 

    -Dave