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Forum Discussion
Former Member
5 years agoFeature Request - turning back to previous password in updating process
Often there is a problem, when changing passwords on accounts, as some accounts do not accept a proposed new password (e.g. because it is too long, or is containing characters not allowed etc.). And ...
Former Member
5 years agoHey @hvonkauf ,
In such cases, you can still remain on the "Change Password" form and generate a new custom password, then send the form yet again and see if it accepts the new password (and update the login item again with the newer password on the same breath): https://support.1password.com/getting-started-browser/#create-a-custom-password
You can repeat this process of generating a new password and updating the login item with the new password for as many times as needed until the website accepts the new password.
There are two edge cases in which we have failsafes for which you might find handy:
- Situations where the website still asks for your original (old) password, in which case you can recover the old password from the item's history: https://support.1password.com/item-history/
- Situations where you use the generator and apply a new password on the website, but did not update the login item with the new password so now the new password is lost. You can recover newly generated passwords from the extension's generator history: https://support.1password.com/recover-unsaved-password/
I hope you'll find this helpful :)