Feature request: Secondary 1Password login

It literally comes down (in a few cases) to impaired cognitive ability

I'm very sorry to have implied that they should "just do better". I understand that there are many folks who are faced with "do this complex thing to stay secure" or "no security for you". I hope you can see that we're trying to narrow that gap with the changes we're making.

Landing on a setup screen that offers people choices like iCloud, Dropbox, and WLAN sync is much more confusing than a screen that says "Here's an account you've signed in to before. Would you like to sign in to that account?" I've personally supported customers here for years (as well as my family members 🙂), so I understand the pain on both sides when tech is confusing. Given our dedication to customer support, making things more confusing would not be in our best interest. Rather we've found that this simplification has made our customers' lives much easier in the end, even if it created a road bump along the way.

That said, we're not done, and we'll continue to work on making it even simpler for folks to up their security, and we're always looking for new ideas.

it's re-learning a new process for people who don't re-learn very well

I'm afraid I'm not following at this point. The only difference we've been talking about is when setting up the app for the first time. Once that's done, you can continue unlocking 1Password the same way as before. There's no new process day to day.

The response from the company is not good enough, but it's probably the best I'm going to get. I'll have to make do.

I'm sorry I wasn't able to brighten your day. ❤️ If there's anything else I can do to help, let me know.