Forum Discussion

nicos18's avatar
nicos18
Frequent Contributor
2 years ago
Solved

Feedback for improving 1Password account recovery process

Hello, About the 1Password recovery process, for several months it has been possible to generate a recovery code. With this recovery code the chances to be locked out of the account are less, b...
  • 1P_Dave's avatar
    2 years ago

    Hello nicos18! 👋

    Thank you for the feedback! Currently, a recovery code allows you to recover access to your 1Password account if you lose either your account password or Secret Key (or, if you're using the passkey unlock beta, then you can recover access if you lose either your passkey or all of your trusted devices). To use a recovery code, you'll still need to have access to your email address to confirm your identity before being able to recover access to your passkey unlock account: Generate and use recovery codes

    That being said, I can see how having more options for identity verification beyond access to your email address would be useful and I've filed a feature request on your behalf.

    Regarding two-factor authentication (2FA), you can add multiple authentication factors so that you can still sign in even if you lose one factor. For example, you can add both an authentication app and a hardware security key:

    I hope that helps. 🙂

    -Dave

    ref: PB-41992348