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RossUA's avatar
RossUA
New Contributor
2 years ago

FIDO2 key not working as second factor on Xperia 1 VI

I have received a new phone and am trying to login into 1Password. I have Yubikey Security Key configured as second factor. This setup worked fine on several Samsung phones, Pixel 8 Pro but it is not...
android
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, RossUA. Thank you for reporting the issue. You mentioned:

often after you unlock 1password app, it doesn't insert credentials, so I have to repeat process few times.

When the issue occurs, does the 1Password for Android app freeze on a screen with the 1Password lock icon or a blank screen? If you tap the Back button in your system navigation bar or gesture Back to close the app, then attempt to autofill again, would autofill work on the second attempt?

-Evon