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Former Member's avatar
Former Member
3 years ago

Option to unlock 1PW8 using AppleWatch doesn't appear in iPW login screen

The option to unlock 1PW8 (8.9.7 80907031 Beta) using AppleWatch doesn't appear in iPW login screen. I have enabled the Use Apple Watch checkbox in System Preferences (iOS 12.6). Option works with iOS logon.


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Referrer: forum-search:https://1password.community/search?Search=Option%20to%20unlock%201PW8%20using%20AppleWatch%20doesn't%20appear%20in%20iPW%20login%20screen

4 Replies

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    @Chasf1949

    Quick update to the above. Would you mind checking that your Mac is a model that supports Unlock With Apple Watch? Here's what to do:

    1. Click the  Apple menu > About This Mac
    2. You'll see your Mac's model name. It'll be its full model name, rather than a number, so it'll look like MacBook Air, M1, 2020 or similar.
    3. Check to see if your Mac appears in the list below of supported models:
    • iMac Pro (2017 and newer)
    • iMac (27-inch 2020 and newer)
    • MacBook Pro with Touch Bar (2016 and newer)
    • MacBook Pro (2018 and newer)
    • MacBook Air (2018 and newer)
    • Mac mini (2018 and newer)
    • Mac Pro (2019 and newer)
    • Mac Studio

    These models of Mac feature a Secure Enclave, which is Apple's security chip that allows us to store the secret required to unlock 1Password with an Apple Watch. You may well be able to unlock your Mac itself without a Secure Enclave, but other apps, including 1Password, need a Secure Enclave to support this.

    Let me know what you find. :)

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    @Chasf1949

    Sometimes 1Password won't be able to use your Apple Watch to unlock if there's an update to macOS available that's been downloaded but not yet installed. Check to see if there's an update for macOS available, and if so, apply it:

    Update macOS on Mac - Apple Support

    If updating didn't fix it, or if there is no update available, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    ⚠️ Don't post your diagnostics report here.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member

    I followed the steps below, however, when I got to step 9/10, the option “Unlock with Apple Watch” wasn’t even in the Security window of 1Password preferences. See attached screen shots
    .

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    Hey there @Chasf1949

    Sorry to hear you've had trouble unlocking 1Password on your Mac with your Apple Watch. Can you give this procedure a try, and let me know what happens?

    ⚠️ These steps must be completed in this exact order. Please don't skip any steps, such as restarting.

    1. Click the  Apple menu > System Preferences...
    2. Open the Security & Privacy pane.
    3. Turn off "Use your Apple Watch to unlock apps and your Mac".
    4. Shut down your Mac.
    5. Restart your Apple Watch.
    6. Start up your Mac again.
    7. Turn "Use your Apple Watch to unlock apps and your Mac" back on.
    8. Open and unlock 1Password.
    9. Click 1Password > Preferences..., then the Security tab.
    10. Turn on "Unlock with Apple Watch" again.

    Give that a try and let me know how you get on. I'll be here if you need further help. :)

    — Grey

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I see that 1Password Families allows up to1 GB per person. Is there documentation on how to manage our file storage? e.g. current size, largest files, etc.

\n\n

Could you also address Item History. e.g. if I delete or update files, I still see a reference in the History.

\n\n

Also, I assume the 1GB limit is against the size of the compressed DB/file(s). But if that's not true, I suppose we should consider compressing some files before we add them.

\n\n

Please advise.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

","body@stringLength":"674","rawBody":"

I see that 1Password Families allows up to1 GB per person. Is there documentation on how to manage our file storage? e.g. current size, largest files, etc.

\n\n

Could you also address Item History. e.g. if I delete or update files, I still see a reference in the History.

\n\n

Also, I assume the 1GB limit is against the size of the compressed DB/file(s). But if that's not true, I suppose we should consider compressing some files before we add them.

\n\n

Please advise.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

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File Storage Management","moderationData":{"__ref":"ModerationData:moderation_data:153337"},"body":"

I'm just checking to see if you found any updated details on Storage Mgmt?

  1. Status: Currently, there is no way to tell how much space we're using, but you have let the team know this is something we wish to see.

  2. Q: Are the files compressed before size is measured?  Or if we compress the files before adding them, will it give us more time before we run into the limit?

  3. Q: Is the limit based on the size of the encrypted blob stored on your server?

  4. Q: If we run into the limit, what happens?  Are we prevented from updating and/or storing more Items in our Vault? 

  5. Q: What can we do once we run into the limit?  i.e. how do we free up space?  e.g. do we need to somehow locate an Item that takes up a lot of space (possibly from lots of History), copy the details, delete the Item, then create a new Item with the copied details?  (Or is there a way to purchase more space?)

  6. Q: Can you confirm that each History entry does not contain a unique copy of attached Files?  For example, if an Item has three files, and I edit some non-file text multiple times, I would expect that each History entry would simply reference the same three files.  It would only be when I update one of the three files that I would now have a forth file in my Vault; i.e. the original three, plus the new update.

  7. Q: I assume the system isn't efficient enough to simply store delta changes for file updates?  For example, if I change two lines of text in a 20MB PDF file, I will then have two 20MB PDF files in the Vault (and not a single 20MB PDF, plus a delta).

  8. Q: I assume space is counted against all users of a share vault?

 

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robert1p​ 

\n

I'm sorry for the late reply. I'll respond below: 

\n
\n

Are the files compressed before size is measured?  Or if we compress the files before adding them, will it give us more time before we run into the limit?

\n

Is the limit based on the size of the encrypted blob stored on your server?

\n

Can you confirm that each History entry does not contain a unique copy of attached Files?  For example, if an Item has three files, and I edit some non-file text multiple times, I would expect that each History entry would simply reference the same three files.  It would only be when I update one of the three files that I would now have a forth file in my Vault; i.e. the original three, plus the new update.

\n

I assume the system isn't efficient enough to simply store delta changes for file updates?  For example, if I change two lines of text in a 20MB PDF file, I will then have two 20MB PDF files in the Vault (and not a single 20MB PDF, plus a delta).

\n
\n

I've tested this and the file size at the time of upload is counted towards the storage limit. If you compress a file before uploading it to 1Password, then the compressed size of the file will be taken into account. 

\n

For items that have previous versions, only the current version is considered \"Active\" and is counted towards the file storage used. 

\n

There isn't any way to edit an existing file. You need to download the file, edit it on your end, and then add the edited file back to 1Password. At which point it would be considered a completely new item. 

\n
\n

I assume space is counted against all users of a share vault?

\n
\n

Data storage is cumulative and valid across all shared vaults and personal vaults.

\n

I hope that helps. 

\n

-Dave

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ping

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Hmm, the limit is 1GB, but we can put in a 2GB file. How does that work? :-D

\n\n

So there's a limit, but we have no way of telling how close we are to the limit. Do we simply see a dialog someday when we go to add another file?

\n\n

I assume the 1GB limit just applies to the added files and it does not include the space taken by all Items (i.e. Logins, Secure Notes, etc). Is that correct?

\n\n

Regarding files that appears in History, are they counted against the 1GB limit? If so, how do I remove them (so that I recover the space)? (If they are not counted against the limit, then it would seem that we could store endless files in History.) ;-D

\n\n

Are the files first compressed, and then the compressed size counted against the 1GB limit?

\n\n

-Robert

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Hello robert1p! 👋

\n\n

Thanks for reaching out! 1Password Families includes 1 GB of storage per person and files can be up to 2 GB in size. You can find documentation here: Save important files in 1Password Support

\n\n

There isn't currently a way to check the amount of storage used, I'll let the team know that this is something that you'd like to see.

\n\n
\n

Could you also address Item History. e.g. if I delete or update files, I still see a reference in the History.

\n
\n\n

Can you tell me a little more about this? If you delete a file from an item then it's expected that you'll still see the file in the item's history so that you can restore a previous version in case you accidentally deleted the file by mistake.

\n\n

-Dave

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