Forum Discussion

aelius's avatar
aelius
Occasional Contributor
3 years ago

Fingerprint scanner broken; Alternative forms of unlock?

Hello! The fingerprint scanner on my phone is broken. This has made my transition to 1Password pretty taxing, as there is no configuration option for extending the lock timeout. I find myself need...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Hi aelius, thanks for following up with us.

If 1Password is locking before the set period it's usually due to either battery optimization on the device or 1Password being inadvertently closed. Setting battery optimization for 1Password to "unrestricted" in system settings can often help with the former.

We've also identified a bug recently where in some cases, having numerous apps open in Recents can, in effect, "push" 1Password out causing the app to lock. Do you typically keep ten or more apps open in the background?

ref: dev/core/core#18114