Forum Discussion

aelius's avatar
aelius
Occasional Contributor
3 years ago

Fingerprint scanner broken; Alternative forms of unlock?

Hello! The fingerprint scanner on my phone is broken. This has made my transition to 1Password pretty taxing, as there is no configuration option for extending the lock timeout. I find myself need...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Hi aelius, thanks for your reply.

I have more than 10 apps installed in my phone and l use them within an 8 hour period, so that's not a particularly reasonable limitation.

To clarify, the issue I mentioned with 1Password seeming to be "pushed" out is a bug on our end and one we should see resolved in the not-so-distant future. I just wanted to mention that as a potential cause for unexpected locking.

Next time 1Password locks unexpectedly on your device, I'd like to ask you to unlock 1Password for Android then send in a diagnostics report:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. You can post that here and so we can confirm the email has made it to the right place. Thanks again!