Fingerprint unlock needs extra nudge

Hi @mzel, thanks for reaching out to us today. After your first unlock with your account password, all subsequent unlocks using biometrics are passed along to to Windows Hello/Windows Security from 1Password for Windows. When you reboot/or otherwise completely exit the 1Password for Windows process, you'll need to enter your account password again to activate Windows Hello.

It sounds like this issue might be with Windows Hello itself or perhaps your fingerprint scanner. I'd suggest ensuring that the device drivers for the fingerprint scanner are up-to-date. Beyond that, you can try temporarily disabling/removing the fingerprint sign in from the Windows settings app > Accounts > Sign-in options and setting it up from scratch.

Sign in to your Microsoft account with Windows Hello

I hope this helps! We'll be here should you have any other questions or concerns :)