Forum Discussion

dbarreto's avatar
dbarreto
New Contributor
11 months ago

Fingerprint Unlock not working on Motorola Edge 50 Ultra

After changing phones, and reinstalling 1Password, the fingerprint Unlock does not work. Right after setting it up, when 1st opening the app it asks for the fingerprint and returns a message stating ...
android
1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
11 months ago

Hi dbarreto,

This is an issue our development team is actively investigating that seems to be limited to the Motorola Edge and RAZR series. Can you confirm you have the latest system software on your phone while you're experiencing this?

  • dbarreto's avatar
    dbarreto
    New Contributor
    11 months ago

    Hi Simon, 

    Yes I have the latest software with all pertaining updates installed for both 1Password and Android. 

    Is there any ETA on a fix? 

    Thanks!