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dbarreto's avatar
dbarreto
New Contributor
11 months ago

Fingerprint Unlock not working on Motorola Edge 50 Ultra

After changing phones, and reinstalling 1Password, the fingerprint Unlock does not work. Right after setting it up, when 1st opening the app it asks for the fingerprint and returns a message stating ...
android
sebweb's avatar
sebweb
New Contributor
10 months ago

Can confirm I have the exact same issue. Started specifically when I changed over to Motorola Edge 50 pro.

I've fully updated android. And I installed 1password fresh from the app store.

1password shows the biometrics option in settings -> security. But when unlocking the app I never get the biometrics option.

I do see a "that didn't work" message below the password field to unlock 1password. Hope this helps.