Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

Firefox Add-On now does NOT work with Update of 1Password7 ?!?

Everything was fine. THEN I Updated 1Password7 on Mac OS 10.15.7 (Catalina) and now Firefox add-on does not work. Deleted the add-on for the browser and re-installed add on for the browser...still do...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @JamesBonde:

That definitely isn't the experience we want you with 1Password in your browser. I'd like you to collect a console log from Firefox: Save a console log for 1Password in your browser

After collecting your console log, include it in an email to support+x@1password.com, as well as a link to this thread: https://1password.community/discussion/127923/firefox-add-on-now-does-not-work-with-update-of-1password7#latest. You'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your email conversation and take a look.

Jack