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Former Member's avatar
Former Member
3 years ago

Firefox browser add-on and desktop client need seperate log-in's on MacBook, but sync on iMac

I use the 1Password desktop client for macOS as well as the Firefox browser add-on. On my iMac, if I log-in on either one of them, the other recognizes the log-in too and syncs it, so both clients are unlocked. On my MacBook, it doesn't... It's very frustrating. Also on my MacBook, when I press the 1Password-icon in the log-in forms, it doesn't respond/do (to) anything. I still have to open the 1Password-add-on in the toolbar of Firefox or the desktop client via the menu bar.

It seems to work more smoothly on my iMac than on my Macbook and it's really annoying.

Is there a solution to this problem that's only occuring on my MacBook and seems to work fine (as expected) on my iMac?

1Password Version: 8.10.3
Extension Version: 2.8.1
OS Version: 13.2.1
Browser:_ Firefox

macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @0001110100100111

    Thank you for posting the Support ID. I've located your ticket and one of my colleagues will send you a reply as soon as possible. Since we have a communications channel open over email I'm closing this thread.

    -Dave

    ref: GCQ-12775-588

  • Former Member's avatar
    Former Member
    3 years ago

    1P_Tommy I just sent the e-mail to the provided e-mail address. I have not yet received a ticket-id but perhaps you can already find my submission via my e-mail address.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @0001110100100111

    I did not see a ticket using the email address you used here in the community. If you've received a ticket id please share it with me. This will help us connect the dots so to speak.

    • Do not share your email address here in the community as it is public.
  • Former Member's avatar
    Former Member
    3 years ago

    1P_Tommy Thanks for responding so fast. This unfortunately didn't work. I will send an e-mail to the provided e-mail address. Thank you.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @0001110100100111

    Try the following. It may help. If not, I'd like you over to my colleagues in email support. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    1. Turn off - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
    2. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then disable Integrate with 1Password app.
    3. Quit the browser completely! A full quit, not a close or minimize to the dock.
    4. Quit 1Password. While looking at the main window (locked or unlocked)
      • Press Command and Q 1Password should lock and close.
    5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
    6. Turn On - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
    7. Open your browser.
    8. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then enable Integrate with 1Password app.