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Forum Discussion
scarmona
10 months agoNew Contributor
Firefox Extension - clicking on icon doesn't prompt unlocking
If the 1Password Firefox extension is locked, and I go to a website where there's a login prompt, clicking on the 1Password icon that's in the login field doesn't prompt anything. If I click on the actual extension icon on the toolbar, it prompts the unlock window (but doesn't allow me to unlock with Windows hello so I have to type in my master password every time). Any ideas of what might be happening?
1Password Version: 8.10.28
Extension Version: 2.22.1
OS Version: Windows 11 version 23H2
Browser: Firefox
- steph_giles
1Password Team
Hey scarmona,
It sounds like 1Password in your browser might be having a hard time connecting with your 1Password app. Can you give these steps a try and let us know if it improves things:
- Right click the 1Password icon in your browser toolbar and choose Settings
- Turn off the setting that says 'Integrate this extension with the 1Password desktop app'
- Quit both your browser and your 1Password app.
- Open and unlock your 1Password app
- Open your browser and repeat steps 1 & 2 to re enable the integration.
Let us know how you get on!
- scarmonaNew Contributor
Worked like a charm. Thank you!
- 1P_Dave
Moderator
I'm happy that Steph was able to help! 🙂
-Dave