Forum Discussion
1 Reply
Sort By
- 1P_Evon
1Password Team
Hey TallGamer, thank you for writing in. I'm sorry to hear that 1Password in the browser is having trouble syncing with the 1Password desktop app.
So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145250
- Your forum username: TallGamer
- A console log and diagnostics report:
- First, please recreate the issue you're experiencing.
- Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
- Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
- Attach both files to your email.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.
We look forward to your reply.
-Evon