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TallGamer's avatar
TallGamer
New Contributor
11 months ago

Firefox extension not working after uninstall and reinstall (Windows 10)

I have uninstalled the extension and its still not syncing with the app. I have the paid account and it's still not working. When I reinstall the extension it still has very old data.


1Password Version: 1Password for Windows 8.10.28 (81028034)
Extension Version: 2.22.1
OS Version: Windoews 10
Browser: Firefox 124.0.2 (64-bit)

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hey TallGamer, thank you for writing in. I'm sorry to hear that 1Password in the browser is having trouble syncing with the 1Password desktop app.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to support+forum@1Password.com.

    With your email please include:

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    We look forward to your reply.

    -Evon