Forum Discussion

Former Member's avatar
Former Member
3 years ago

Firefox extension shows "account frozen" message and won't fill forms

I'm not sure what is going on with the Firefox extension although it won't fill out any forms now, essentially making 1Password useless. I never had a "subscription" and never plan on it ...
browser extension
Former Member's avatar
Former Member
3 years ago

Hey @Cipherik, so sorry for the delay in replying! It looks like you have the new extension installed. The new extension does not work with standalone licenses. It does not work with standalone vaults.

If you use 1Password with a standalone license, please install our classic extension in your browser instead: https://support.1password.com/cs/1password-classic-extension/

Let us know if you have any questions!