Firefox extension stops working with JS error

@themartorana

Thank you for posting the Support ID! One of my colleagues will review the logs that you sent in and send you a reply via email as soon as possible. Please continue the conversation there. 🙂

-Dave

ref: UYQ-69833-834

Oh and I should mention that stopping and starting the plugin in Firefox (as mentioned above) does work to fix the issue temporarily, until the next fresh open.

steph_giles done - BitBot support [#UYQ-69833-834]

Hey Daniel1, @themartorana,

I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

+1 - Sonoma 14.0 (23A344), Firefox 120.0.1 (64-bit), 1Password in the browser 2.15.1 21500107, on STABLE channel

I have the same problem.

Hey @t20n, I'm sorry for the trouble. Could you please send an email to mailto:support+forum@1Password.com so that our support team can help you.

With your email please include:

• A link to this thread: https://1password.community/discussion/142750/
• Your forum username: t20n

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to hearing from you.

sorry to report the issue is back again:


Uncaught (in promise) Error: Error response received for message <get-inline-suggestions>
request moz-extension://fa5e543d-2901-4c51-ba90-a8fcb40df179/inline/menu/menu.js:4
menu.js:4:5009
​

Hi @t20n thanks for sharing that updating Firefox and macOS Sonoma to their latest versions resolve the issue. Let us know if you have any other questions or if you run into any trouble!

Just updated to macOS Sonoma and updated Firefox to the latest, and the issue is gone.