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Anonymous's avatar
Anonymous
4 years ago

Firefox extension "Use Suggested Password" auto-fill not working

Hello! I've started using 1Password today, on both my Macbook Pro (Work laptop) and my Windows 10 Desktop (detailed in the additional information on this post). On both systems I am running Fir...
browser extension
Anonymous's avatar
Anonymous
4 years ago

Hey @ebh ,
Sounds like 1Password is unable to create new items in your vaults (which is what happens when you try to autofill a new password).

Can you please test it by trying to save a new login item and not by generating a password:

  1. Go to https://fill.dev/form/login-simple
  2. Type in made up credentials into the fields (e.g. TestUser and TestPassword123).
  3. Click the "Save in 1Password" button and try to save it in your 1Password as a new login item.

Does that work as expected or did you get an error of some sort?
In case that didn't work, can you please log into your 1Password.com account and check if you have Travel Mode turned on? It needs to be off in order for you to be able to create new data in your vaults. https://support.1password.com/travel-mode