Forum Discussion

sfuller's avatar
sfuller
New Contributor
4 months ago

Firefox save login issue

When saving an additional login to a site, the extension displays "Update Item" with a left arrow.  If you press the left arrow you get the normal choice between "New Item" and Update Existing".
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Hello sfuller​! 👋

I'm sorry that you're seeing an unexpected prompt when saving a login. I'm not seeing the same prompt with a left arrow that you described, here's what I see when I save a login for a website where I already have a login saved: 


Are you able to post a screenshot of what you see on your end so that I can better understand the issue? 

-Dave

  • sfuller's avatar
    sfuller
    New Contributor
    4 months ago

     

     

    After clicking on left arrow, save login works as described. 

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      4 months ago

      sfuller​ 

      Thank you for the screenshots! The save/update dialog that opens when you manually save a login is different from the auto-save prompt. If you're trying to save credentials where the username matches what you already have saved in 1Password then 1Password will prompt you to update the relevant login item.

      Is there a different behaviour that you'd like to see here? 

      -Dave

      • sfuller's avatar
        sfuller
        New Contributor
        4 months ago

        Not giving the new/update windows from the start is only for Firefox, not Chrome or Edge.  The manual save is because of multiple credentials for the same site, like Microsoft 365 logins.