The credentials including 2FA are no longer automatically inserted. Can you please look at what is different? - Please correct this behavior. https://1password.community/discussion/114101/2fa-synology-account edit# The same thing happens in Chrome Browser on iOS 15.1.1 (iPhone 12 Pro Max) 1Password Version: Not Provided Extension Version: 2.1.4 OS Version: Windows 10

Hi ugafta! Thank you for the report! I see that our developers are already aware of this, so hopefully they will have the chance to look at this website soon, and in the meantime I have let them know that you have also encountered this :+1: ref: dev/core/core#10587

Any progress after 2 months? Anyway, could someone please forward this request to the DevOps again?

Hi ugafta our developers are still investigating this. However, there's an issue with how the website has coded the field. There is not a solution for this on our end yet. We can definitely provide additional feedback about this to our developers. Thanks for checking in.

Account.synology.com seems to autofill credentials including 2FA properly for me. I'm not saying that the issue doesn't exist, but I can't replicate it myself. I have used the 2.2.3 extension and I have tried both Edge (chromium), and Firefox.

Hey tmakaro: Thanks for the additional note here! As Joy mentioned, we're still investigating and hopefully we can improve the state of play for everyone in the future. 😀 Jack

Follow up | Login with 2FA Synology Account

19 Replies

steph_giles
1Password Team
4 years ago
Hey @MacGilius,

No need to apologise I'm glad you figured things out.

Let us know if there is anything else we can help with at all!
Former Member
4 years ago
Never mind.... I was holding it wrong! ...... Synology page says "download any of these apps and scan. And it has Apple and Android App stores and a QR code "... I tried to use that QR as the 2FA and it was invalid. After 2-3 minutes of thinking, maybe you hit next and the REAL 2FA shows up.... and it did.... the QR shown on previous step is probably for the Synology Secure Sign in App.
sorry for the misunderstanding.
Former Member
4 years ago
I'm trying to add 2FA on my Synology account website (using safari) and after scanning the QR quote on 1password APP (v8.9.7) on my iPhone 13 Pro Max (v16.1) I get an error message (in Spanish , location Mexico) "that the URL is incorrect: the scheme is invalid", does it has anything to do with the language ? Both my MacBook Air M1 (Ventura13.0 ) and iPhone are to sync time with Apple (time.apple.com.)
Former Member
4 years ago
ugafta I did add that you've reached out again about this issue to the internal ticket. However, I can't make any promises on when the issue will be resolved. I'm sorry for the inconvenience.
ugafta
Frequent Contributor
4 years ago
Hi @Joy_1P.
Have you been able to send the information and push this issue?
Former Member
4 years ago
Hey ugafta thanks for the information. I'll share what's going on from your end with our team. I don't have an ETA on when there will be a solution, but hopefully this new data can help get things going. I appreciate your patience.
ugafta
Frequent Contributor
4 years ago
Hi @Joy_1P, I have still the same situation, when tried the latest beta Chrome extension:

It works with English (en-us)

--> https://account.synology.com/**en-us**/oauth2/login/home?login_challenge=xxxxxxxxxxxxxxxxxxxx

It does not work in German (de-de)

--> https://account.synology.com/**de-de**/oauth2/login/home?login_challenge=xxxxxxxxxxxxxxxxxxxx

To reproduce the error, change the language before testing again:
Former Member
4 years ago
Hey ugafta, things are filling better on the site on my end on the site. Could you test things out and let me know how things are going? Does the 2fa code fill for you?
ugafta
Frequent Contributor
4 years ago
Hi Jack_P_1P
8 months later and still not resolved 😪
Jack_P_1P
1Password Team
4 years ago
Hi ugafta:

Thanks for sharing the additional details, I'll add what you've discovered to our tracker notes for this issue.

Jack