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Forum Discussion
Force sync on desktop app?
A recently added login is on my iOS app and browser extension and 1password.com site, but was not showing up in the desktop app. I did a 'quit 1password completely' and restarted it, and the item syn...
I wished it help, but no, that stuff is not forcing the mac desktop app to sync. I'm really hating the fact that I probably have to reboot to get this to happen, since I'm in the middle of an online account setup and have a lot more stuff to do there.
I can't believe there's not just a FORCE SYNC button somewhere in the application settings. How hard would that be?
1P_Dave
Moderator
ModeratorThanks for reaching out. If you're not seeing new items and edits made on other devices appear in the 1Password for Mac desktop app almost immediately then something is going wrong. So that the team and I can investigate further, I'd like to ask you to create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/force-sync-on-desktop-app/72458/replies/156721
- Your forum username: BoctorBill
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
It's too late now, I did reboot about 2 hours later and the problem disappeared. But there really should be a way to force the sync or at least see in the settings why the app is failing to sync.
And the fun part here is that the changes included a new web site added on the exact same machine via the browser plugin, which was syncing just fine. It's not possible, however, to edit 1P entries within that plugin; it jumps out to the desktop app to do editing, where the lack of sync broke the ability to edit the item. I had to log in through the browser interface to be able to make those changes and have them work in the account setup that I was doing in the browser.
- 1P_Dave
I'm glad that restarting your device resolved the issue and I'm sorry for the inconvenience.
But there really should be a way to force the sync or at least see in the settings why the app is failing to sync.
Locking and unlocking the app should force the desktop app to immediately check for new updates. If that didn't work then our team would need to investigate further to see what might have gone wrong. The diagnostics report has detailed information that can help to troubleshoot the issue. If you see the same issue occur again then send in a diagnostics report and the team can help further. 🙂
-Dave
