Forum Discussion

delfuego's avatar
delfuego
Occasional Contributor
2 years ago

Frequent times when Safari beta (v 2.12.0) doesn't activate on icon click in username/password field

I'm running the new 1Password Safari extension beta (2.12.0), and I'm now seeing regular occurrences when clicking the 1Password icon in a username or password field doesn't actually activate the dro...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey delfuego, jtaylor, JayTay, pychang, @nathaniom,

I'm sorry for the trouble, it definitely sounds like things aren't working as expected.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report so we can take a closer look at what is happening:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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times when Safari beta (v 2.12.0) doesn't activate on icon click in username/password field","id":"message:49362","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:9832"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:49362"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:49362"},"body@stripHtml({\"truncateLength\":200})":" I'm running the new 1Password Safari extension beta (2.12.0), and I'm now seeing regular occurrences when clicking the 1Password icon in a username or password field doesn't actually activate the dro...","body@stringLength":"970","rawBody":"

I'm running the new 1Password Safari extension beta (2.12.0), and I'm now seeing regular occurrences when clicking the 1Password icon in a username or password field doesn't actually activate the drop-down list of my stored credentials. The extension is running, the app itself is running, and clicking the 1Password icon in the Safari top bar works (inasmuch as clicking it drops down the main extension window that shows a search field, my stored creds for the open website, etc.) — but clicking the 1Password icon in the username or password field itself literally does nothing at all.

\n\n

Restarting Safari always restores functionality... for a while, and then the problem recurs. I can't really tie any specific cause to when it happens.

\n\n

Anyone else seeing this?

\n\n
\n\n

1Password Version: 8.10.7
\nExtension Version: 2.12.0
\nOS Version: macOS 13.4 (22F66)
\nBrowser:_ Safari 16.5 (18615.2.9.11.4)

\n","kudosSumWeight":0,"postTime":"2023-06-08T05:36:46.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49362_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":267},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I'm running the new 1Password Safari extension beta (2.12.0), and I'm now seeing regular occurrences when clicking the 1Password icon in a username or password field doesn't actually activate the drop-down list of my stored credentials. The extension is running, the app itself is running, and clicking the 1Password icon in the Safari top bar works (inasmuch as clicking it drops down the main extension window that shows a search field, my stored creds for the open website, etc.) — but clicking the 1Password icon in the username or password field itself literally does nothing at all.

\n\n

Restarting Safari always restores functionality... for a while, and then the problem recurs. I can't really tie any specific cause to when it happens.

\n\n

Anyone else seeing this?

\n\n
\n\n

1Password Version: 8.10.7
\nExtension Version: 2.12.0
\nOS Version: macOS 13.4 (22F66)
\nBrowser:_ Safari 16.5 (18615.2.9.11.4)

"},"Conversation:conversation:49362":{"__typename":"Conversation","id":"conversation:49362","solved":false,"topic":{"__ref":"ForumTopicMessage:message:49362"},"lastPostingActivityTime":"2023-07-20T10:08:17.000-07:00","lastPostTime":"2023-07-20T10:08:17.000-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:49362":{"__typename":"ModerationData","id":"moderation_data:49362","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:49362_1":{"__typename":"Revision","id":"revision:49362_1","lastEditTime":"2023-06-08T05:36:46.000-07:00"},"ForumReplyMessage:message:49367":{"__typename":"ForumReplyMessage","id":"message:49367","conversation":{"__ref":"Conversation:conversation:49362"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":49367,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Frequent times when Safari beta (v 2.12.0) doesn't activate on icon click in username/password field","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:49367"},"parent":{"__ref":"ForumTopicMessage:message:49362"},"body":"

Hey delfuego, jtaylor, JayTay, pychang, @nathaniom,

\n\n

I'm sorry for the trouble, it definitely sounds like things aren't working as expected.

\n\n

I'd like to ask you to send over a console log from your browser as well as a diagnostics report so we can take a closer look at what is happening:

\n\n\n\n

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

","body@stringLength":"1727","rawBody":"

Hey , , , , @nathaniom,

\n\n

I'm sorry for the trouble, it definitely sounds like things aren't working as expected.

\n\n

I'd like to ask you to send over a console log from your browser as well as a diagnostics report so we can take a closer look at what is happening:

\n\n\n\n

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-15T00:10:04.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49367_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747918350640":{"__typename":"CachedAsset","id":"theme:customTheme1-1747918350640","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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