I've switched from iOS to Android, and have found the 1Password experience to be much harder to use on Android :(
When signing into a new app, the prompt to "Open 1Password" will appear – incon...
Hello @myunggg, thanks for writing in. I'm sorry there has been some friction getting started with 1Password for Android and I would be happy to help with that.
If I'm attempting to sign into an account via the Chrome browser, the "Open 1Password" prompt often does not appear.
Autofill issues can stem from a number of sources. I'd like to ask you to share a few of the apps or websites where you've seen an issue, along with if there has been an inconsistent filling response, or no filling response at all in the given app/website. This will help us investigate the issue further.
When I tap "Open 1Password", I am regularly prompted to enter my password – even though I've enabled biometric password...
Are you prompted for your fingerprint when you open 1Password directly or is your account password always required?
If you happen to be using a newer Pixel device, "Verify it is you in apps" may need to be enabled:
1. Open device setting.
2. Select Security & privacy.
3. Select Face and Fingerprint Unlock, or the biometric unlock menu on your device.
4. Set "Verify it is you in apps" on. This may prompt you if you wish to use face unlock or fingerprint unlock, please select Fingerprint unlock.
If you're not using a newer Pixel device or you're still seeing issues, you can reset Biometric unlock in 1Password:
I'd like to ask you to reset Biometric unlock:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Security.
4. Under Unlock, select Password.
5. Under Unlock, select Biometric.
6. Tap back then close the Settings menu.
7. Tap the account or collection icon > Lock.
8. Enter your account password and unlock 1Password to finish Biometric unlock setup.
...and have entered my password less than 1 hour ago.
With Auto-Lock on Exit set to one hour, 1Password will stay unlocked for the set time. If 1Password is locked directly, closed completely, or the device restarts, the app will lock ahead of that time. Additionally, device features such as battery and data optimizations may lock 1Password prematurely.
Once I've signed into 1Password, it provides no suggestions for the app's credentials - even though they exist
For 1Password to suggest an item in an Android app, an Android app link is required. Without an app link, 1Password does not know that a particular item is associated with an app. To add an app link to an existing item:
1. Open an app and tap a sign in field.
2. Select "Open 1Password".
3. Search for the item by title.
4. Select the item, then tap "Fill & Update Login".
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using 1Password in Android","id":"message:37723","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:37723"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:37723"},"body@stripHtml({\"truncateLength\":200})":" I've switched from iOS to Android, and have found the 1Password experience to be much harder to use on Android :( \n\n \n When signing into a new app, the prompt to \"Open 1Password\" will appear – incon...","body@stringLength":"909","rawBody":"
I've switched from iOS to Android, and have found the 1Password experience to be much harder to use on Android :(
\n\n\n
When signing into a new app, the prompt to \"Open 1Password\" will appear – inconsistently. If I'm attempting to sign into an account via the Chrome browser, the \"Open 1Password\" prompt often does not appear.
\n
When I tap \"Open 1Password\", I am regularly prompted to enter my password – even though I've enabled biometric password and have entered my password less than 1 hour ago.
\n
Once I've signed into 1Password, it provides no suggestions for the app's credentials - even though they exist :( I have to manually type in the app's name, and use the \"Fill Anyway\" option.
I've switched from iOS to Android, and have found the 1Password experience to be much harder to use on Android :(
\n\n\n
When signing into a new app, the prompt to \"Open 1Password\" will appear – inconsistently. If I'm attempting to sign into an account via the Chrome browser, the \"Open 1Password\" prompt often does not appear.
\n
When I tap \"Open 1Password\", I am regularly prompted to enter my password – even though I've enabled biometric password and have entered my password less than 1 hour ago.
\n
Once I've signed into 1Password, it provides no suggestions for the app's credentials - even though they exist :( I have to manually type in the app's name, and use the \"Fill Anyway\" option.
"},"Conversation:conversation:37723":{"__typename":"Conversation","id":"conversation:37723","solved":false,"topic":{"__ref":"ForumTopicMessage:message:37723"},"lastPostingActivityTime":"2023-11-13T09:04:48.000-08:00","lastPostTime":"2023-11-13T09:04:48.000-08:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:37723":{"__typename":"ModerationData","id":"moderation_data:37723","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:37723_1":{"__typename":"Revision","id":"revision:37723_1","lastEditTime":"2023-09-11T14:49:56.000-07:00"},"ForumReplyMessage:message:37724":{"__typename":"ForumReplyMessage","id":"message:37724","conversation":{"__ref":"Conversation:conversation:37723"},"author":{"__ref":"User:user:28"},"revisionNum":1,"uid":37724,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Friction using 1Password in Android","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:37724"},"parent":{"__ref":"ForumTopicMessage:message:37723"},"body":"
Hello @myunggg, thanks for writing in. I'm sorry there has been some friction getting started with 1Password for Android and I would be happy to help with that.
\n\n
\n
If I'm attempting to sign into an account via the Chrome browser, the \"Open 1Password\" prompt often does not appear.
\n
\n\n
Autofill issues can stem from a number of sources. I'd like to ask you to share a few of the apps or websites where you've seen an issue, along with if there has been an inconsistent filling response, or no filling response at all in the given app/website. This will help us investigate the issue further.
\n\n
\n
When I tap \"Open 1Password\", I am regularly prompted to enter my password – even though I've enabled biometric password...
\n
\n\n
Are you prompted for your fingerprint when you open 1Password directly or is your account password always required?
\n\n
If you happen to be using a newer Pixel device, \"Verify it is you in apps\" may need to be enabled: \n1. Open device setting. \n2. Select Security & privacy. \n3. Select Face and Fingerprint Unlock, or the biometric unlock menu on your device. \n4. Set \"Verify it is you in apps\" on. This may prompt you if you wish to use face unlock or fingerprint unlock, please select Fingerprint unlock.
\n\n
If you're not using a newer Pixel device or you're still seeing issues, you can reset Biometric unlock in 1Password: \nI'd like to ask you to reset Biometric unlock: \n1. Open and unlock 1Password for Android. \n2. Tap the account or collection icon. \n3. Tap Settings > Security. \n4. Under Unlock, select Password. \n5. Under Unlock, select Biometric. \n6. Tap back then close the Settings menu. \n7. Tap the account or collection icon > Lock. \n8. Enter your account password and unlock 1Password to finish Biometric unlock setup.
\n\n
\n
...and have entered my password less than 1 hour ago.
\n
\n\n
With Auto-Lock on Exit set to one hour, 1Password will stay unlocked for the set time. If 1Password is locked directly, closed completely, or the device restarts, the app will lock ahead of that time. Additionally, device features such as battery and data optimizations may lock 1Password prematurely.
\n\n
\n
Once I've signed into 1Password, it provides no suggestions for the app's credentials - even though they exist
\n
\n\n
For 1Password to suggest an item in an Android app, an Android app link is required. Without an app link, 1Password does not know that a particular item is associated with an app. To add an app link to an existing item: \n1. Open an app and tap a sign in field. \n2. Select \"Open 1Password\". \n3. Search for the item by title. \n4. Select the item, then tap \"Fill & Update Login\".
","body@stringLength":"2891","rawBody":"
Hello @myunggg, thanks for writing in. I'm sorry there has been some friction getting started with 1Password for Android and I would be happy to help with that.
\n\n
\n
If I'm attempting to sign into an account via the Chrome browser, the \"Open 1Password\" prompt often does not appear.
\n
\n\n
Autofill issues can stem from a number of sources. I'd like to ask you to share a few of the apps or websites where you've seen an issue, along with if there has been an inconsistent filling response, or no filling response at all in the given app/website. This will help us investigate the issue further.
\n\n
\n
When I tap \"Open 1Password\", I am regularly prompted to enter my password – even though I've enabled biometric password...
\n
\n\n
Are you prompted for your fingerprint when you open 1Password directly or is your account password always required?
\n\n
If you happen to be using a newer Pixel device, \"Verify it is you in apps\" may need to be enabled: \n1. Open device setting. \n2. Select Security & privacy. \n3. Select Face and Fingerprint Unlock, or the biometric unlock menu on your device. \n4. Set \"Verify it is you in apps\" on. This may prompt you if you wish to use face unlock or fingerprint unlock, please select Fingerprint unlock.
\n\n
If you're not using a newer Pixel device or you're still seeing issues, you can reset Biometric unlock in 1Password: \nI'd like to ask you to reset Biometric unlock: \n1. Open and unlock 1Password for Android. \n2. Tap the account or collection icon. \n3. Tap Settings > Security. \n4. Under Unlock, select Password. \n5. Under Unlock, select Biometric. \n6. Tap back then close the Settings menu. \n7. Tap the account or collection icon > Lock. \n8. Enter your account password and unlock 1Password to finish Biometric unlock setup.
\n\n
\n
...and have entered my password less than 1 hour ago.
\n
\n\n
With Auto-Lock on Exit set to one hour, 1Password will stay unlocked for the set time. If 1Password is locked directly, closed completely, or the device restarts, the app will lock ahead of that time. Additionally, device features such as battery and data optimizations may lock 1Password prematurely.
\n\n
\n
Once I've signed into 1Password, it provides no suggestions for the app's credentials - even though they exist
\n
\n\n
For 1Password to suggest an item in an Android app, an Android app link is required. Without an app link, 1Password does not know that a particular item is associated with an app. To add an app link to an existing item: \n1. Open an app and tap a sign in field. \n2. Select \"Open 1Password\". \n3. Search for the item by title. \n4. Select the item, then tap \"Fill & Update Login\".
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Community Manager
