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Former Member's avatar
Former Member
4 years ago

getting error message: Incorrect authentication code. Make sure your device has the correct date an

Hello all, New here, ( newbie in general ) - anyways, I am begining to use 1password, and would like to use the 2fa feature. Following directions, I got an authenticator. I like Authy, so I got...
windows
DenalB's avatar
DenalB
Super Contributor
4 years ago

Hey @francisfrancis !

Yes, you are right. You could use 1Password as an authenticator, but to unlock 1Password with 2FA itself you need an external authenticator app.

If you have trouble on your PC to get the 2FA code working, you should check the time on your PC. Try https://time.is/ to check the time on your PC.

If this result is shown, 2FA should work.

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error message: Incorrect authentication code. Make sure your device has the correct date an","id":"message:139026","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:139026"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:139026"},"body@stripHtml({\"truncateLength\":200})":" Hello all, \n\n New here, ( newbie in general ) - anyways, I am begining to use 1password, and would like to use the 2fa feature. Following directions, I got an authenticator. \nI like Authy, so I got...","body@stringLength":"1760","rawBody":"

Hello all,

\n\n

New here, ( newbie in general ) - anyways, I am begining to use 1password, and would like to use the 2fa feature. Following directions, I got an authenticator.
\nI like Authy, so I got for my iphone and proceeded to setup. However, when I go to activate it and try to enter my first 6digits to set it up or to turn on 2fa i get this error message and cannot proceed further, ( not being able to complete the setup for 2fa ) -->

\n\n

\"Incorrect authentication code. Make sure your device has the correct date and time.\" ???

\n\n

I have tried many times with Authy ( remove app and reinstalling app ) I checked and syncd my time on the pc and on the iphone and all settings are correct and same time and zones.

\n\n

I read some previously mentioned issues in this knowledge base, but no clear answer or solution is shown ?

\n\n

I also tried Google Authenticator and same issue, same error? ---- HOWEVER, Microsoft Authenticator seems to work, no issues, it issued a 6 digits and I was able to turn on 2fa inside 1password.com page ???? and it seems to work from the iphone as well ??? How weird.

\n\n

But,- I do not like MS Authenticator,,,, I want to use Authy,,,,,or Google Authenticator,,,,,

\n\n

I am running Windows 11 pro - with 1password desktop and as an extension in MS Edge ( everything is fully updated )
\nI am using a iphone 13 max with latest ios ( and again all the time and date settings are sync'd up )

\n\n

Can someone please help me with this issue ? I am not a techie, but I like to use 1password fully with Authy as 2fa as recommended.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided

\n","kudosSumWeight":0,"postTime":"2022-04-30T15:58:01.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:139026_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1441},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hello all,

\n\n

New here, ( newbie in general ) - anyways, I am begining to use 1password, and would like to use the 2fa feature. Following directions, I got an authenticator.
\nI like Authy, so I got for my iphone and proceeded to setup. However, when I go to activate it and try to enter my first 6digits to set it up or to turn on 2fa i get this error message and cannot proceed further, ( not being able to complete the setup for 2fa ) -->

\n\n

\"Incorrect authentication code. Make sure your device has the correct date and time.\" ???

\n\n

I have tried many times with Authy ( remove app and reinstalling app ) I checked and syncd my time on the pc and on the iphone and all settings are correct and same time and zones.

\n\n

I read some previously mentioned issues in this knowledge base, but no clear answer or solution is shown ?

\n\n

I also tried Google Authenticator and same issue, same error? ---- HOWEVER, Microsoft Authenticator seems to work, no issues, it issued a 6 digits and I was able to turn on 2fa inside 1password.com page ???? and it seems to work from the iphone as well ??? How weird.

\n\n

But,- I do not like MS Authenticator,,,, I want to use Authy,,,,,or Google Authenticator,,,,,

\n\n

I am running Windows 11 pro - with 1password desktop and as an extension in MS Edge ( everything is fully updated )
\nI am using a iphone 13 max with latest ios ( and again all the time and date settings are sync'd up )

\n\n

Can someone please help me with this issue ? I am not a techie, but I like to use 1password fully with Authy as 2fa as recommended.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided

"},"Conversation:conversation:139026":{"__typename":"Conversation","id":"conversation:139026","solved":false,"topic":{"__ref":"ForumTopicMessage:message:139026"},"lastPostingActivityTime":"2022-05-02T15:11:44.000-07:00","lastPostTime":"2022-05-02T15:11:44.000-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:139026":{"__typename":"ModerationData","id":"moderation_data:139026","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:139026_1":{"__typename":"Revision","id":"revision:139026_1","lastEditTime":"2022-04-30T15:58:01.000-07:00"},"ForumReplyMessage:message:139030":{"__typename":"ForumReplyMessage","id":"message:139030","conversation":{"__ref":"Conversation:conversation:139026"},"author":{"__ref":"User:user:16587"},"revisionNum":1,"uid":139030,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: getting error message: Incorrect authentication code. Make sure your device has the correct date an","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:139030"},"parent":{"__ref":"ForumTopicMessage:message:139026"},"body":"

Hey @francisfrancis !

\n\n

Yes, you are right. You could use 1Password as an authenticator, but to unlock 1Password with 2FA itself you need an external authenticator app.

\n\n

If you have trouble on your PC to get the 2FA code working, you should check the time on your PC. Try https://time.is/ to check the time on your PC.

\n\n

\n\n

If this result is shown, 2FA should work.

","body@stringLength":"742","rawBody":"

Hey @francisfrancis !

\n\n

Yes, you are right. You could use 1Password as an authenticator, but to unlock 1Password with 2FA itself you need an external authenticator app.

\n\n

If you have trouble on your PC to get the 2FA code working, you should check the time on your PC. Try https://time.is/ to check the time on your PC.

\n\n

\n\n

If this result is shown, 2FA should work.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-05-02T05:16:58.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzkwMzAtNjg2NWk4MzgzRTgwMzE0RkJFNjYx?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:139030_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":59},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747314148978":{"__typename":"CachedAsset","id":"theme:customTheme1-1747314148978","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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