Getting "Your session has expired" message trying to save login

Hi folks, just want to let you know that this is an issue we're actively tracking, and that if you haven't yet sent in logs and diagnostics as steph_giles mentioned, we'd welcome that info.

This is something our developers are currently looking into, and we hope to have more for you as soon as possible. Thank you for your patience while we work on this!

ref: dev/core/core#19097

thank you, encacz!

I'll try disconnecting the desktop app because I'm not really using it. I keep everything on the browser.

Regards!!

I'm getting the same error every time I try to save a new password. I cleared the Chrome browser cache, and that fixed it for a day or so, now back to the same problem.

The only think, which really works for me (but I don't want to use it) is to disconnect the browser plugin from the desktop app and do not benefit from the integration of these two components.

The guy from support wrote me that they are still investigating this issue.

hello,

any idea what is happening? I've got the same error than encacz everytime I try to create a new login. I'm using Debian 11 with Mozilla Firefox 108 with 1password add-on.

Thanks!

I have sent my report now. Support id is [#WCY-85731-978]

It seems to me that the 1password in the browser stop work when I login to my 1password android application.

Hello steph_giles,

I've sent my console log and the support ID is #JMN-69994-272.

Thank you!

Hey encacz,

I'm sorry for the trouble it definitely doesn't sounds like things are working as they should be.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

In my case I see the same message "Your session has expired" on any page, when I want to save new password.

In registration form I fill in username, then I click into password field. Then "Use suggested password" popup appears. I click on the suggested password, but new tab with login to 1password appears with the message "Your session has expired. Please sign in again to authenticate 1Password." When I login into 1password, then the 1password tab is closed automatically and I'm back on the page with registration form. I again click on the suggested password and the process repeats. The 1password login with the same message appears again and so on, and so on. The password is not saved during this process.

In the same time when I click on 1password icon in the browser toolbar, then I'm able to search my saved passwords, show them or use them in web pages. But when I try to save new password, then "session expired" message appears and I'm not able to save the new password.

The only think, which works for me is to create credentials manually in 1password desktop application and then use them in the web page.
The password saving worked for me many years before, but it does not work anymore (it breaks few weeks ago).

I'm using 1password in Google Chrome on Gentoo Linux.

Hello not_a_robot,

Very odd indeed, but happy to hear things are working as expected today. I've done some additional testing with the https://www.eventbrite.com/signin/ URL in Brave and not currently seeing any issues either. Should you run into further troubles with this or any other sites, please let us know. Thanks!