Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
not_a_robot
4 years agoNew Contributor
Getting "Your session has expired" message trying to save login
I'm getting a "Your session has expired" 1Password error message when trying to save login for https://www.eventbrite.com/signin/. My login is not saved. But I am signed into 1Password on my browser and am able to sign into other websites. I'm using Brave browser on Windows 10.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Browser:_ Brave
22 Replies
- not_a_robotNew Contributor
The problem has gone away this morning, though I'm not sure why.
In reply to Jermaine: I've had 1Password installed and activated on my Brave browser for over a year, and have saved more than 100 logins with it. Yesterday, when the problem occurred, I did try to manually save the login for the Eventbrite website, but got the message "Your session has expired". 1Password on my browser was working to sign into other websites, but would not save my new login for the Eventbrite website.
- jermaine_f_1p
1Password Team
Hello not_a_robot,
You mentioned
I'm getting a "Your session has expired" 1Password error message when trying to save login for https://www.eventbrite.com/signin/. My login is not saved.
1Password should automatically ask you to save new usernames and passwords on most websites. For this to work 1Password in the browser must be set up.
Is the 1Password in the browser installed or activated? Do you see the 1Password browser icon in the toolbar at the top right of your screen?
Does the 1Password icon show up in the form fields?
If it doesn't, to install 1Password in the browser, follow this guide: Get started with 1Password in your browser and click on the Install button under the Brave icon.
If you don’t see the 1Password icon in your browser’s toolbar, make sure 1Password is up to date in your browser.
If 1Password is installed in your Brave browser and up to date, but you still don’t see it in your browser’s toolbar, follow this guide so you can customize the toolbar to make it visible.
If you do have 1Password in the browser installed and set up properly, but still have issues saving a new login, you can manually save a password for any website, even if 1Password doesn’t automatically detect it.
Follow this guide to save a login manually in your browser.
Let me know how that works out for you. Looking forward to hearing from you.
Jermaine