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Forum Discussion
System
9 months agoSuper Contributor
Grey screen after unlocking 1Password for Android
This discussion was created from comments split from: 1Password BETA Constant Crash on Android.
- 1P_Dave
Moderator
I'm sorry for the delay in responding, our developers are investigating an issue where 1Password for Android may stop responding after you unlock the app. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/710319/#Comment_710319
- Your forum username:
loggor
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
I'm sorry that you're seeing the same issue, I've replied to you here: App freeze after successfully inputting PIN — 1Password Community
-Dave
- monofuriosoNew Contributor
This hang/freeze is still happening to me. I sent diagnostics. Support ID: HNX-35747-756
- 1P_Tommy
Moderator
Looks like the technical team has replied to you earlier this morning. Please continue the discussion with them.
ref: HNX-35747-756
- 1psidctmOccasional Contributor
I have also had this problem for about 1.5 months
- 1P_Tommy
Moderator
I'd also recommend getting you before the technical team. Please email us using
support+forum@1password.com
. Be sure to use the email address tied to the account in question.Include the following:
Your user name here in the forum.
1psidctm
A link to this topic.https://1password.community/discussion/comment/713921/#Comment_713921
This will help us connect the dots as they say.
- wraithOccasional Contributor
I'm also having this issue for several weeks (including with the latest August beta). Launching the 1Password app just hangs after fingerprint. Weirdly using 1Password within the browser works perfectly (even if I choose "Open 1Password" it then works inside).
- 1P_Dave
Moderator
I'm sorry that you're unable to unlock 1Password on your Android device. If you unlock 1Password using your account password, not your fingerprint, then does the same issue occur?
Can you confirm that specific version of both 1Password and Android that you're using?
-Dave
- wraithOccasional Contributor
Hi Dave, sorry I didn't see this until now. I have just tried and Murphy's Law it's logging in fine at the moment (using fingerprint). I'll continue to monitor.
For reference, I'm using a Samsung S23
* 1Password for Android 8.10.44 (81044021)
* Android 14 - 1 July 2024 Play System Update