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nprokos's avatar
nprokos
New Contributor
23 days ago

Help! failed 2fa-to-security-key and now locked out

1password thinks I have 2fa active on a yubikey but for some reason windows never saved it to the security key. I am locked out of the web portal. Before closing the webpage it said I have one security key activated so I closed it.

Luckily I saved a recovery code.... right?

I tried entering that and the message is that it's too soon after I successfully logged in. So I waited an hour and get another message saying "Recent attempt was cancelled."

How to get this mess fixed?

passkeys

2 Replies

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  • nprokos's avatar
    nprokos
    New Contributor
    23 days ago

    Surely 1Password can do better than a chatbot and relying on a community forum for this kind of issue? It's a paid annual service now, so monthly fees exist.

    1 hour after being locked out and filling two service requests and nothing. I am so happy I copied most of my passwords to Apple's Passwords application or I would have been SOL.

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failed 2fa-to-security-key and now locked out","id":"message:157036","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:157036","revisionNum":3,"repliesCount":2,"author":{"__ref":"User:user:20863"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:157036"},"readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:157036"},"body":"

1password thinks I have 2fa active on a yubikey but for some reason windows never saved it to the security key. I am locked out of the web portal. Before closing the webpage it said I have one security key activated so I closed it.

Luckily I saved a recovery code.... right?

I tried entering that and the message is that it's too soon after I successfully logged in. So I waited an hour and get another message saying \"Recent attempt was cancelled.\"

How to get this mess fixed?

","body@stringLength":"502","rawBody":"

1password thinks I have 2fa active on a yubikey but for some reason windows never saved it to the security key. I am locked out of the web portal. Before closing the webpage it said I have one security key activated so I closed it.

Luckily I saved a recovery code.... right?

I tried entering that and the message is that it's too soon after I successfully logged in. So I waited an hour and get another message saying \"Recent attempt was cancelled.\"

How to get this mess fixed?

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Help! failed 2fa-to-security-key and now locked out","moderationData":{"__ref":"ModerationData:moderation_data:157069"},"body":"

Hello! Closing this thread as a duplicate of this conversation.

\n

-Dave

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Surely 1Password can do better than a chatbot and relying on a community forum for this kind of issue? It's a paid annual service now, so monthly fees exist.

1 hour after being locked out and filling two service requests and nothing. I am so happy I copied most of my passwords to Apple's Passwords application or I would have been SOL.

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