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dixiedregs's avatar
dixiedregs
New Contributor
1 month ago

Help Please

All of a sudden when I close my browser it locks 1Password all of the years before I had to just unlock and it would stayed unlocked until I rebooted my computer. I have gone through the settings and...
browser extension
dixiedregs's avatar
dixiedregs
New Contributor
1 month ago

Hello Dave it seems that my desktop 1Password seems to work fine my extension for chrome has decide not to work like before. I opened up my known extensions and there was an exclamation mark next to the extension and would not let flip it to on, also there was a 1Password old extension still there seeming to be allowed to work. So I deleted the new extension leaving the old one. In the past when I closed out the chrome browser and reopened the browser I did not have to put my password back in. In the past I had to only enter my password after a reboot.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

dixiedregs​ 

Thank you for the reply. To help me better understand the situation, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:


Make sure that nothing sensitive is visible in the screenshots. If you'd like to avoid posting the screenshot to the public community then you can send it to our support team at support@1Password.com along with a link to this thread. 

-Dave

  • dixiedregs's avatar
    dixiedregs
    New Contributor
    1 month ago

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      1 month ago

      dixiedregs​ 

      Thank you for the screenshot. That does indeed indicate that the connection between 1Password in the browser and the 1Password desktop app isn't working correctly. Please try all of the suggestions in this article: 


      If that still doesn't resolve the situation then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

      Send a diagnostics report (browser extension)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/help-please/164716
      • Your forum username: dixiedregs


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave

  • dixiedregs's avatar
    dixiedregs
    New Contributor
    1 month ago

    Dave under the settings with my 1pass extension in Chrome Integration Status: Connection Problem Please make sure the 1password app is unlocked??