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Former Member
4 years ago

Win 10 Chrome extension signals UAC prompt; 1Pass pop-up briefly appears & disappears

Hey, fam!

From the 22ⁿᵈ to the 4ᵗʰ, I was away from my desktop computer (Windows 10.0.19042). I've been running 1Password on this machine for a few years. Current version is 7.7.810.

Since returning, I've noticed that whenever I click the 1Password extension in Chrome (or use the Ctrl+Shift+1 shortcut), the expected pop-up briefly appears (~½ sec) and then fades away. Clicking a password field in a site's login form doesn't provide the expected 1Password prompt for the site's saved credentials.

The extension is logged in. I've uninstalled and reinstalled versions 2.0.4 and 2.0.5 of the extension — running each asynchronously. As far as I know, Chrome (64-bit) is up-to-date, running version 91.0.4472.124.

I've restarted Chrome and restarted the computer; however, the results are the same. In both 1Password extension versions, the initial attempt to use the extension and all subsequent attempts result in the same behavior.

What's more, for every attempt to engage the extension, a minimized UAC prompt blinks silently in the taskbar. Clicking it presents the standard dimmed desktop background.




When I click Yes, I receive the following error message:


TITLE: Windows - Application Error
MESSAGE: The exception unknown software exception (0xe06d7363) occurred in the application at location 0x000000007573A6F2.

Triggering the extension, the results are the same as before — the in-browser 1Pass pop-up briefly appears and then fades away.

When I click No for the UAC prompt, the error message isn't received. Nevertheless, clicking the extension or triggering it with the shortcut yields the same behavior — 1Password's Chrome pop-up interface momentarily appears, then disappears.

Not sure what to do about this one, but looking forward to a few good solutions.

Thanks in advance for any help!

1Password Version: 7.7.810
Extension Version: 2.0.4 (& 2.0.5)
OS Version: Windows 10.0.19042
Sync Type: Not Provided

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Hello, I used my 1password work account to redeem a free family account. I no longer want my family account tied to my work account, so I unlinked the two. But now I have no way of tying my family account to my personal account. 

My family account also no longer has an organizer member associated to it because I unlinked it from my work account. How can I recover my family account and link it to my personal account?

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Hello, I used my 1password work account to redeem a free family account. I no longer want my family account tied to my work account, so I unlinked the two. But now I have no way of tying my family account to my personal account. 

My family account also no longer has an organizer member associated to it because I unlinked it from my work account. How can I recover my family account and link it to my personal account?

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Help recovering family account","moderationData":{"__ref":"ModerationData:moderation_data:157178"},"body":"

Hi ad0ran,

I'm sorry this has been such a turbulent process! Like AJCxZ0 said, please email us at support@1password.com since this will likely require you to share some account details that you won't want in a public forum.

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Will do, thanks

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Just in case you have not already done so, you should email support with the relevant details.

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