Forum Discussion

Former Member

4 years ago

Hi: Brand new member. Followed instructions but no login/passwords being captured. Help!

I downloaded app and followed all instructions but nothing is being captured when I log in to various websites. I feel like there must be something basic I'm not doing.
Are there other operating instructions for newbies? Thanks.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=Hi%3A%20%20Brand%20new%20member.%20%20Followed%20instructions%20but%20no%20login%2Fpasswords%20being%20captured.%20%20Help!%20

macos

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Hi: Brand new member. Followed instructions but no login/passwords being captured. Help!","moderationData":{"__ref":"ModerationData:moderation_data:53726"},"body":"

@Coolids1 I'm happy to help. :)

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Perfect. Thanks a million!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"29","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-08-17T13:33:21.000-07:00","lastPublishTime":"2021-08-17T13:33:21.000-07:00","metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:53724":{"__typename":"ModerationData","id":"moderation_data:53724","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:53724":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:53724","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:53723/message:53724","revisionNum":1,"uid":53724,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:53723"},"conversation":{"__ref":"Conversation:conversation:53723"},"subject":"Re: Hi: Brand new member. Followed instructions but no login/passwords being captured. Help!","moderationData":{"__ref":"ModerationData:moderation_data:53724"},"body":"

Hello @Coolids1 👋

\n\n

Welcome to 1Password! If you downloaded the desktop app for your Mac the next step is to install 1Password in the browser for whichever browser that you're using so that 1Password can save and fill logins:

\n\n

Get started with 1Password in your browser

\n\n

Once you've added 1Password in the browser you can save and fill using these instructions: Save and fill passwords in your browser

\n\n

I hope that helps. :)

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