Forum Discussion

Former Member's avatar
Former Member
3 years ago

Home page showing "Set up your Home screen"

Hi, when I open the 1password app on my phone the home page sometimes show "Set up your Home screen" instead of my recently used passwords. I have already set it up and if I close the app and open it...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Thanks for giving that a try Former Member, I'm sorry for the ongoing issue here.

Next I'd like to ask you to try reinstalling 1Password for Android. Before doing so, please confirm you can sign in on 1Password.com or another 1Password app.

If the issue continues after reinstalling, I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!